Shipping & Return Info

SHIPPING

All orders for in-stock items will be shipped within 1-2 business days, and should take a maximum of 5 business days from the day the order ships. If you are ordering from Alaska or Hawaii, you should allow up to 10 business days. We utilize UPS® for shipping all customer orders.

Please note that we do not ship on weekends, nor does UPS® deliver on weekends unless Saturday delivery is specified. If you place your order over the weekend, your order will ship on the next business day.

Domestic Orders*

All domestic customer orders are shipped via UPS® Ground. Shipping charges are $9.00 per order shipped to health care facilities, and $13.50 per order for all other domestic* shipping destinations.

Larger packages, such as televisions, will be charged an extra handling fee to cover higher shipping charges and insurance against delivery damage.

*Domestic orders refer to orders being shipped to addresses within the 48 contiguous United States.

Alaska and Hawaii

All customer orders being shipped to Alaska or Hawaii are shipped via UPS®. Shipping charges will be the actual UPS® shipping cost. We will calculate the actual UPS® shipping charge once your order is picked and packed, and add it to your invoice.

Larger packages, such as televisions, will be charged an extra handling fee to cover higher shipping charges and insurance against delivery damage.

Expedited Shipping
If you would like expedited shipping, please indicate whether you want your order shipped overnight, second day, etc. in the comments section of your order and we will gladly add the actual UPS® shipping charge for the expedited shipping option to your order.

Canadian Shipping

There are two pieces of information that will determine your actual cost to buy from Clothesforseniors.com. If you need help please email us at customerservice@clothesforseniors.com or call us at 1-610-250-0584 from 8:30 AM to 5:00 PM Eastern Standard Time.

1) CURRENCY CONVERSION (Get more for your money buying from the USA) All prices are in U.S. dollars. Your credit card issuing bank (Visa, MasterCard, or Discover) will convert our charge from U.S. dollars to Canadian dollars. Your bank may also charge a currency conversion fee. This fee is typically 1-5% of the total transaction cost. You can call the number on the back of your card to get the exact conversion fee.

2) SHIPPING COST and TAXES (We pay the brokerage, you pay provincial taxes) We use UPS® to ship to Canada. Clothesforseniors.com from American Health Care Apparel™ is registered in Canada as a non-resident importer. This means that when we ship packages to Canada through UPS®, we first ship them to ourselves (but UPS® acts as an agent for us because we do not actually have a physical presence in Canada). By shipping the package to ourselves first we pay the brokerage fees and provincial taxes for you. We do this by consolidating many shipments into one and only paying one brokerage fee. We then charge you the provincial sales tax and pay it using the money that we charge to you. This means that the money you pay to clothesforseniors.com is your total cost. There will be no surprises when you receive your package. The provincial tax rates are the following: 12% for British Columbia, Ontario, Manitoba, Quebec, and Saskatchewan; 5% for Yukon Territories, Northwest Territories, Nunavut, Newfoundland, Nova Scotia, Alberta, New Brunswick, and Prince Edward Island.

Because we consolidate packages to keep from charging our Canadian customers' brokerage fees, we typically ship our packages to Canada on Tuesday and Thursday. You can use the map below to get a general idea of shipping times.

RETURNS AND EXCHANGES

If you need to return or exchange an item, please include a copy of the invoice that came with your order. Write a brief note as to the reason for the return and whether you would prefer to exchange the item or if you want us to credit you for the returned merchandise.

Sorry, your original shipping charges are not refundable.

The customer is responsible for shipping charges for any exchanges due to color and/or style wherein the color and/or style was not specified by the customer when placing the original order.

*Naturally, we cannot take back items that have been abused by the customer.

To return or exchange an item, please send your package via UPS or USPS (insured) to:

Clothes for Seniors / American Health Care Apparel™
ATTN: Returns Department
302 Town Center Boulevard
Easton, PA 18040